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Cancellation , Returns and Exchange policy
If the customer want to cancel the order , got wrong or need exchange product within 3 days from the date of delivery.
Cancelling an order :
- Please Submit support ticket here with your order order ID within 24 hrs of order submitting, our customer care team will reply you ASAP.
- We will cancel your order if not yet shipped , as if the order is already shipped we will not be able to cancel it anymore.
Wrong item sent :
Rarely, some items might arrive different that the original order, Rest assured we are committed to resolving this issue promptly and to your satisfaction, please inform us as mentioned below:
- Send us photo of the items you received and your order ID here, please let us know if you want a refund or we resend you the correct item.
- Shipping partner will collect the items from you in 3-4 working days free of charge.
- Once the item is delivered and inspected, we will refund the full amount
Returns & Exchanging item :
- Within 3 days from delivery, please send us your order ID here , our customer care agents will reply you with further instructions.
- customer will pay return shipping if the items wasn’t faulty or wrong.
- Once the item is delivered and inspected, we will refund the amount (excluding shipping fees).
- Return shipping address:
- Fashion HUB KSA 2507 Investors row, ste 100- A1 Orlando, Fl 32837 United States
*All returned items must be in original packaging with tags and unused, watches and shoes must be in original box (if any) intact unused with provided manuals and warranty card.
*Clearance and sale items are final sale and not returnable.
*All returned items are subjected for Fashion HUB Ksa quality inspection.
for more details please revise our complete refunds and returns policy