Cancellation , Returns and Exchange policy

 

 

At Fashion HUB Ksa , we  offer a hassle-free exchange policy.

If the customer want to cancel the order , got wrong or need exchange product within 3 days from the date of delivery. 

Cancelling an order :

  • please send us your order ID and email on our email within 24 hrs of order submitting, our customer care team will reply you ASAP. 
  • We will cancel your order if not yet shipped , as if the order is already shipped we will not be able to cancel it anymore.

 

Wrong item sent :

  • please send us photo of the items you received and your order ID and email.
  • Our courier will collect the items from you in 3-4 working days free of charge.
  • Once the item is picked up, we will refund the amount (including Cash on Delivery and shipping fees if any) as Fashion HUB credit immediately.

Returns & Exchanging item :

  • Within 3 days from delivery, please send us your order ID and email, our customer care agents will reply you with further instructions. 
  • customer will pay return shipping if the items wasn’t faulty or wrong plus 10% restocking fees.
  • Once the item is picked up, we will refund the amount (excluding Cash on Delivery and shipping fees) as Fashion HUB credit immediately.
  • Return shipping address: 472 amherst st.  suite: 735160 Nashua,NH, 03063-1204 United states.

*All returned items must be in original packaging with tags and unused, watches and shoes must be in original box (if any) intact unused with provided manuals and warranty card.

*All returned items are subjected for Fashion HUB Ksa quality inspection.  

*All Fashion HUB credit cobones are valid for 6 months from date of issuing.

for more details please revise our complete refunds and returns policy