Frequently Asked Questions (F.A.Q).

 

Q. Who’s Fashion HUB Ksa?

A. Fashion HUBKsa LLC is United states based company, Fashion HUB ksa is a E-commerce platform with the ambition to be the first fashion island for all what’s about fashion and premium fashion brands. Fashion HUB Ksa offers Lots of fashion pieces across multiple categories including Clothing, shoes, watches, Handbags for men and women  and accessories, New categories are constantly evaluated and launched all the time.

Q. Does Fashion HUB guarantee authenticity of products?

A. Yes , All displayed items by Fashion HUB Ksa are original authentic 100% , brought from all corresponding brands and authorized store/sellers from all over the world (USA & Europe mainly) to your door step.

Q. Do you offer home delivery?

A. Yes , we deliver your orders to anywhere yo specify , through our shipping partners network we can reach you anywhere in KSA.

note: Fashion HUBKsa LLc is not responsible for any customs duties, handling fees requested by customer destination country.

Q. Payment options?

A. You can pay securely via your credit card, you can pay on cash on delivery and bank transfer.

Q. Delivery time?

A. Delivery charges vary per destination. Delivery time also can vary according to destination city, please contact us for individual data.

Q. What’s included in bag package?

A. All bags come brand new never used, with attached tags, linings and carefully wrapped, dust bags and paper bags will Not be included in the package, you can purchase them separately when submitting an order with our customer care team members.

Q. What`s included in the shoes package ?

A. Shoes come brand new with care card (some brands include care cards , some not) , and the box will be carefully wrapped to avoid damage during shipping.

note: for international shipping shoes box is removed to avoid items damage and for sterilization related to COVID-19 purposes.

Q. What’s included in watches package ?

A. All watches come with original box , manual (if provided by manufacturer) and one year limited warranty against manufacturing defects.

Q.Where’s your store ?

A. Fashion HUB Ksa is registered online company for selling through internet , currently we don’t have physical outlets.

Q. Are you affiliated with the brands you sell ?

A. NO , we are not affiliated with any brand , all the displayed brands , logos & trademarks are owned by their original owners and using them in our website is only to describe the listed items.

Q. Do you offer returns or exchange ?

A. Yes, please refer to our Return and exchange policy.

Q. Who’s responsible for the delivery ?

A. Delivery will be carried out through our shipping partners.

note: we have our own courier in many cities across the middle east, please verify with the customer care agent how your order will be delivered.

Q. If i didn`t like the item or size is not fitting , what to do ?

A. Please refer to our returns and exchange policy.

Q. How to contact you ?

A. There’s several options to get in tough with us :

Email : customercare@fashionhubksa.com

phone: +1 (321) 200 0036

Facebook : facebook.com/fashionhubksa

Instagram : instagram.com/fashion_hubksa

Q. Prices are fixed ?

A. Yes our prices are final, all items listed are on big discounts already.

Q. How to register ?

A. You can click ” new member ” , also you can register during check out.

Q. My order has missing or wrong items ??

A. please contact us immediately via any of our contact method and we will solve your issue in few minutes.

for more info please refer to our returns and refunds policy 

Q. I need item(s) which is not listed in your website ?

A. We in Fashion HUB are committed to provide happiness to our customers , please contact us via Facebook page, Instagram , whatsapp or email with the item you want and in matter of minutes we will get back to you with the best offers for the requested item(s).

Q. I had cancelled order ?

A. Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order.