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Cancellation , Returns and Exchange policy
At Fashion HUB Ksa , we offer a hassle-free exchange policy.
If the customer want to cancel the order , got wrong or need exchange product within 3 days from the date of delivery.
Cancelling an order :
- log into “My Account”.
- for the corresponding order please click ” Get help” then send us the cancellation request within 24 hours from order placing.
- We will cancel your order if not yet shipped , as if the order is already shipped we will not be able to cancel it anymore.
Wrong item sent :
- please go to “My account” open the orders history , then select “get help” on the order with the problem.
- Our courier will collect the items from you in 3-4 working days free of charge.
- Once the item is picked up, we will refund the amount (including Cash on Delivery and shipping fees if any) as Fashion HUB credit immediately.
Returns & Exchanging item :
- please go to “My account” then select “get help” corresponding to the order you want to exchange.
- customer will pay return shipping if the items wasn’t faulty or wrong plus 10% restocking fees.
- Once the item is picked up, we will refund the amount (excluding Cash on Delivery and shipping fees) as Fashion HUB credit immediately.
*All returned items must be in original packaging with tags and unused, watches and shoes must be in original box (if any) intact unused with provided manuals and warranty card.
*All returned items are subjected for Fashion HUB Ksa quality inspection.
*All Fashion HUB credit cobones are valid for 6 months from date of issuing.