Cancellation , Returns and Exchange policy

 

At Fashion HUB Ksa , we  offer a hassle-free exchange policy.

If the customer want to cancel the order , got wrong or need exchange product within 4 days from the date of delivery. 

Cancelling an order :

  • log into  “My Account”  .
  • for the corresponding order please click ” Get help” then send us the cancellation request within 24 hours from order placing.
  • We will cancel your order if not yet shipped , as if the order is already shipped we will not be able to cancel it anymore.

 

Wrong item sent :

  • please go to “My account” open the orders history , then select “get help” on the order with the problem.
  • Our courier will collect the items from you in 3-4 working days free of charge.
  • Once the item is picked up, we will refund the amount (including Cash on Delivery and shipping fees) as Fashion HUB credit immediately.

Returns & Exchanging item :

  • please go to “My account” then select “get help” corresponding to the order you want to exchange.
  • customer will pay return shipping if the items wasn’t faulty or wrong plus 15% restocking fees.
  • Once the item is picked up, we will refund the amount (excluding Cash on Delivery and shipping fees) as Fashion HUB credit immediately.

*All returned items must be in original packaging with tags and unused, watches and shoes must be in original box intact unused with provided manuals and warranty card.

*All returned items are subjected for Fashion HUB Ksa quality inspection.  

*All Fashion HUB credit cobones are valid for 6 months from date of issuing.