Frequently Asked Questions (F.A.Q).
Q. Who’s Fashion HUB Ksa?
A. Fashion HUB Ksa was Established in 2015, Fashion HUB ksa is a E-commerce platform with the ambition to be the first fashion island for all whats about fashion and premium fashion brands. Fashion HUB Ksa offers Lots of fashion pieces across multiple categories including Clothing , shoes , watches , Handbags for men and women and accessories , New categories are constantly evaluated and launched all the time.
Q. Does Fashion HUB guarantee authenticity of products?
A. Yes , All displayed items by Fashion HUB Ksa are original authentic 100% , brought from all agencies and trusted store from all over the world ( USA & Europe mainly) to your door step.
Q. Do you offer home delivery ?
A. Yes , we deliver your orders to anywhere yo specify , through our shipping partners network we can reach you anywhere in KSA.
Q. Payment options ?
A. You can pay securely via your credit card , and you can pay on cash on delivery , soon Sadad service will be implemented too.
Q. Delivery time and charges ??!
A. Delivery charges are 25 SR. for the whole order (up to 5 pieces per order) , standard delivery time is 11 : 14 days ,However some items are eligible for express 2 : 4 days delivery.
Q. What’s included in the bag package ?
A. All bags come brand new never used , with attached tags , linings and carefully wrapped, dust bags and paper bags will Not be included in the package , you can purchase them separately by talking to one of customer care team members.
Q. What`s included in the shoes package ?
A. Shoes come brand new in original box with care card (some brands include care cards , some not) , and the box will be carefully wrapped to avoid damage during shipping.
Q. What’s included in watches package ?
A. All watches come with original box , manual (if provided from manufacturer) and one year limited warranty against manufacturing defects.
Q. Items made where ?
A. As most of american brands , they are assembled in east Asia factories (Vietnam , Indonesia , Philippines Or China).
Q.Where’s your store ?
A. Fashion HUB Ksa is registered online company for selling through internet , currently we don’t have physical outlets.
Q. Are you affiliated with the brands you sell ?
A. NO , we are not affiliated with any brand , all the displayed brands , logos & trademarks are owned by their original owners and using them in our website is only to describe the listed items.
Q. Do you offer returns or exchange ?
A. Yes, please refer to our Return and exchange policy.
Q. Who’s responsible for the delivery ?
A. Delivery will be carried out through our shipping partners who are curren9tly Aramex and Fetchr.
Q. If i didn`t like the item or size is not fitting , what to do ?
A. Please refer to our returns and exchange policy.
Q. How to contact you ?
A. There’s several options to get in tough with us :
Email : firstname.lastname@example.org
Whats-app number : +966 544759781
Facebook : facebook.com/fashionhubksa
Instagram : @fashion_hubksa
Q. Prices are fixed ?
A. Yes prices are final , all items listed are on big discounts already.
Q.How to register ?
A. You can click ” new member ” , also you can register during check out or you can click this link http://swjgds5qt.de-02.live-paas.net/my-account/
Q. why should i verify my mobile number ?
A. Its for security of the account , also the courier will use this number to get in touch with you upon your order delivery.
Q. My order has missing or wrong items ??
A. please contact us immediately via any of our contact method and we will solve your issue in few minutes.
Q. I need item(s) which is not listed in your website ?
A. We in Fashion HUB are committed to provide happiness to our customers , please contact us via live chat , Facebook page , Instagram , whats-app or email with the item you want and in matter of minutes we will get back to you with the best offers for the requested item(s).
Q. I had cancelled order ?
A. Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order.